SPURHEAL
Spurheal Inc. makes it easier for people suffering from dental/medical conditions to get proper care.
Spurheal is an app that connects medical professionals (initially dentists) with volunteering missions around the world. They can use the app on the day of the event to collect patient data, which can then be used anonymously to help organizations better plan and gather funding for future missions.
ABOUT THE PROJECT
TIMELINE: 6 weeks
TEAM: Erik Jacobsen, Matthew Chen, Mehraj Sinha, Katherine Carreño
MY ROLE: Journey mapping, conducted user interviews, prototype testing of the old app, wireframed sections of the new prototype, and created the style guide for the app.
STAKEHOLDER: Spurheal, a startup that wants to connect medical professionals with medical missions worldwide.
GOALS: An updated app that improves the user experience by intuitively being able to input patient data, refine the search for missions, and providing a more informative on-boarding process.
OUTCOMES: A high fidelity prototype that completes the tasks of signing up, finding a mission, and entering patient data.
RESEARCH CONDUCTED
We conducted different types of research and data collection to gain empathy for the users and execute informed design decisions.
Surveys: General demographic information about users.
Comparative research: Compared the designs of existing health apps.
User interviews: We interviewed five medical professionals to gauge the current process of (1) locating medical missions and (2) collecting patient data in order to ascertain their wants, needs, and goals.
Testing the old prototype with medical professionals: Identifying problems in the flow.
DISCOVERING USER PAIN POINTS
Interviewing and testing the current app.
My team and I each tested the current app with different medical professionals. Our results:
All users found medical missions through their personal or professional network (5 out of 5)
Motivation: Moral (3/5); Prerequisites for dental program (2 /5)
“Patient Chart” as concept needs more thought (6/6). Users did not understand this was where doctors recorded patient info – charts seem to vary based on profession, specialty, and governing healthcare organization.
The App:
Two years commitment on the pledge will scare people away (4/5)
The term “Collection” is confusing (5/5)
The term “Causes” is confusing (3/5)
Mission pages need more details, quantifiers for availability (4/5)
Missing option for users to input their profession/specialty. (4/5)
SKETCHING
Next, sketches were created for the redesigned user flow.
WIREFRAMES
My team members each worked on sections of the site; I created the top level navigation and designed half of the screens.
I updated the navigation to have four tabs at the bottom: Search, Charts, Missions, and Profile
We changed the mission listing to a carousel
Added “Profession and Specialty” field to the registration process
Added more Mission Filters (Location, Organizations, Duration, Dates, Sponsorship, Credits)
Created new flow for Onboarding/Registration and finding locating a mission
SECOND ROUND OF TESTING
User research suggested implementation of the following updates:
Simplify the flow of volunteer check-in
Terminologies need to be improved
Create more details about the mission (e.g. description of the community)
View mission listed by state/country
Add disclaimer on data collection
HIGH FIDELITY PROTOTYPE
Based on the findings from our second round of testing, we updated the app and made it high fidelity.
I chose the font styles and colors based on the existing logo, which another team member expanded into a style tile.
Based on the style guide, I formatted all text and updated layouts based on interviews with potential users.
Please contact me for the private link to the tappable prototype.
FUTURE DEVELOPMENT
Add a flow for a team leader, who can assign roles on the day of the mission
Add an input for local doctor referral
Add professional social network (LinkedIn for medical professionals)
Add functionality to upload photo of patients' mouth and teeth
Add a common application process across different organizations